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Last updated: 7 October 2026
Thank you for shopping at Geez Jewels. We want you to be happy with your purchase. Please read this policy carefully.
You can request a return within 7 days of receiving your order.
The item must be unused, unworn, and in its original condition with all tags, certificates and packaging intact.
Customised or engraved items and items damaged by the customer are not eligible for return.
Email us at hssjewels@gmail.com or call 9816470794 with your order number and clear photos of the product. If the return is approved, we will share the return instructions within 2 business days.
If you receive a damaged, defective or incorrect item, contact us within 48 hours of delivery with photos and an unboxing video if possible. We will arrange a replacement or a full refund.
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
Approved refunds are processed to the original payment method within 5-7 business days. Your bank may take additional time to show the credit.
Original shipping charges (if any) are non-refundable, unless the return is due to our error.
Orders can be cancelled before they are dispatched. Email or call us as soon as possible with your order number.
Once an order is dispatched, it cannot be cancelled, but you may return it as per the return policy above.
If an order is cancelled before dispatch, the full amount is refunded within 5-7 business days.
Geez Jewels, VPO Dhaliara, Teh Dehra, Distt Kangra, Himachal Pradesh - 177103
Email: hssjewels@gmail.com | Phone: 9816470794